Education Center

Attendant Care Services

Attendant Care Services are provided based on an individual assessment and include non-medical, hands-on assistance for participants who have limitations performing essential daily tasks.

These services support Activities of Daily Living (ADLs), which are routine self-care activities necessary for a person’s health, safety, and overall well-being that most individuals can perform independently.

  • Bathing or showering

  • Dressing

  • Getting in and out of bed or a chair

  • Walking

  • Using the toilet

  • Eating

Incident Reporting Training

Attendant Care Services are provided based on an individual assessment and include non-medical, hands-on assistance for participants who have limitations performing essential daily tasks.

These services support Activities of Daily Living (ADLs), which are routine self-care activities necessary for a person’s health, safety, and overall well-being that most individuals can perform independently.

  • To document the exact details of the occurrence while it is “fresh” in the minds of who witnessed the event.
  • Identifies system(s) issues to help improve quality of services and safety.

  • Reduces the risk of reoccurrence.

  • Provides a chance to learn from your own mistakes.

  • Improves staff engagement to help create a culture of trust and transparency among staff, rather than just following protocols.

  • Positive impact on a provider’s reputation.

Documentation

Clear and concise service documentation is essential to providing participants with high-quality care and ensuring accurate and timely payment for direct service employees.

To maintain accurate service records, documentation should be completed while the service is being provided or as soon as possible afterward. If a service is not documented, it is considered not completed.

Service documentation must include:

  • Date, duration, location, and a brief description of the service provided

  • Arrival and departure times of the caregiver

  • Name, title, and signature of the caregiver who provided the service

  • Signature of the participant, when possible

Personal Care and Hands-On Training Videos

What makes a good support worker

Personal Character and Integrity Explained

What Good Work Ethic Really Means

How To Deal With Conflict

Persons with Dementia: Skills for Addressing Challenging Behaviors

Infection Control

Donning and Doffing PPE: Gown, Gloves, Mask, Respirator, Goggles

How to Assist a Falling Individual to the Ground

How to use Medication Safely – Guide for Caregivers

How to be a great caregiver

Transportation

Instrumental Activities of Daily Living (IADLs)
Activities required to support daily life and enhance the participant’s interactions with others and/or environment

  • Preparing meals

  • Light housekeeping

  • Money Management (e.g., paying bills)

  • Medication management

  • Shopping for groceries or personal items

  • Using a telephone

  • Transportation to appointment

  • Must be specified on PCSP

  • Valid driver’s license

  • Current liability insurance on vehicle used for transport of participant

  • Obey all traffic laws

  • Practice defensive driving

  • Report all accidents in accordance the agency’s policies

  • Ensure vehicle doors are locked when unoccupied